FAQ
We are powered by the Ontario Telemedicine Network. To begin, request a secure conversation with one of our doctors. Your virtual visit will be covered by OHIP, just register with your Health Card information and we’ll take it from there. If you don’t have one don’t worry, your visit is still covered. Once your appointment is confirmed a doctor will call you during the window of your reservation or as soon as they’re finished helping the other patients in line.
Our clinicians are happy to see you about a variety of issues and ailments. Whatever you would go to a walk-in clinic for, you can visit Cover Health. These include but are not limited to:
- Cold and/or Flu symptoms
- Eye infection, pinkeye, or styes
- Sick notes
- Medication renewal
- Sore Throat
- Head lice
- Cold sores
- UTIs
- Reproductive Health (Erectile dysfunction, contraceptives, etc)
and more.
We do not treat medical emergencies or prescribe controlled, targeted, narcotic, or addictive substances. If you require urgent care, you should call 911. There are a number of cases where our clinicians will not be able to help online.
Appointments are booked on a first-come-first-serve basis. Higher than normal volume of appointments may increase wait times. If you require urgent care, you should call 911. There are a number of cases where our doctors will not be able to help online.
Yes. Our doctors are able to prescribe almost any medication, excluding narcotic & controlled substances.
Our team of physicians are entirely Ontario based at this time, with private practices across the province.
Telehealth Ontario is a service that connects you to a Registered Nurse for medical questions and advice. Unlike a virtual doctor’s visit with Cover, they cannot offer an actual diagnosis or prescription.
At Cover, your privacy is of utmost importance. When you use our services, your information is protected by an extensive security infrastructure and strict data policies. Read our Privacy Policy for a more comprehensive description of data privacy at Cover Health.
Yes! We are always looking to expand our team of physicians. Visit our About Us page for more information.
Medical notes & prescriptions for Paramedical Services (Physiotherapy, massage therapy, chiropractic care etc.) are all considered uninsured services meaning they are not covered by OHIP.
The cost for any of these services is $30. Patients will be invoiced prior to receiving the documentation. Documentation will be provided upon successful payment of invoice.
Cover Health CAN complete:
Institution Specific Medical Notes (ie. University medical notes)
Hearing Aid Forms (Documentation from Specialist must be provided)
Immunization Forms
Cover Health CANNOT complete:
WSIB & FAF Forms
Ontario Works and/or ODSP Forms
Short Term & Long Term Disability Forms
Fit to Fly & Medical Clearance
Substance Use Assessment Forms
Mask Exemption & Gym Accomodation Notes
Attending Physician Statements
