FAQ

We’re glad you want to learn more. We’ve done our best to cover the most common questions, but if you can’t find the answer you are looking for below
please Chat or Email us at any time.

We are powered by the Ontario Telemedicine Network. To begin, request a secure conversation with one of our doctors. Your virtual visit will be covered by OHIP, just register with your Health Card information and we’ll take it from there. If you don’t have one don’t worry, your visit is still covered. Once your appointment is confirmed a doctor will call you during the window of your reservation or as soon as they’re finished helping the other patients in line.

Our doctors are happy to see you about a variety of issues and ailments. Whatever you would go to a walk-in clinic for, you can visit Cover Health. These include but are not limited to: 

  • Cold and/or Flu symptoms
  • Eye infection, pinkeye, or styes
  • Sick notes
  • Medication renewal
  • Sore Throat
  • Head lice
  • Cold sores
  • UTIs
  • Reproductive Health (Erectile dysfunction, contraceptives, etc)

and more. 

We do not treat medical emergencies or prescribe controlled or addictive substances. If you require urgent care, you should call 911. There are a number of cases where our doctors will not be able to help online.

Appointments are booked on a first-come-first-serve basis. Higher than normal volume of appointments may increase wait times. If you require urgent care, you should call 911. There are a number of cases where our doctors will not be able to help online. 

Yes. Our doctors are able to prescribe almost any medication, excluding narcotic & controlled substances.

Our team of physicians are entirely Ontario based at this time, with private practices across the province.

Telehealth Ontario is a service that connects you to a Registered Nurse for medical questions and advice. Unlike a virtual doctor’s visit with Cover, they cannot offer an actual diagnosis or prescription. 

At Cover, your privacy is of utmost importance. When you use our services, your information is protected by an extensive security infrastructure and strict data policies. Read our Privacy Policy for a more comprehensive description of data privacy at Cover Health. 

Yes! We are always looking to expand our team of physicians. Visit our About Us page for more information.