Refund Policy
REFUND POLICY
All sales and payments made on, through or regarding the Site, the App and/or your User Account are final, irrevocable and not subject to or eligible for a refund. By accepting the terms and conditions of this Agreement, you understand and acknowledge that Cover Health reserves the right, but not the obligation, to provide credits, refunds in the following circumstances:
We do not generally offer refunds on orders once a medical consult is booked.
As a courtesy, we offer refunds for patients who are not eligible prior to receiving a consultation with the healthcare provider.
We may offer a refund if the service requested by the patient is not something we can offer via virtual appointment. At this time we do not offer appointments for new or refill prescriptions for controlled, targeted or narcotic medications
In some cases, a patient may realize after paying for an order that they have insurance coverage, which we will provide a receipt for if requested.
